Account & Login Management

Complete guide to managing your TimeMatrix account, login procedures, password security, and user profile configuration.

Login Process
Security
Profile Settings
Start Guide
app.timematrix.com/login
TimeMatrix Login Interface

Login Process

TimeMatrix supports multiple authentication methods to ensure secure access while maintaining ease of use for your team.

Email Entry

Enter registered email

Authentication

Password or SSO

Dashboard

Access granted

Standard Email & Password Login

The most common login method using your registered email address and password.

1Access Login Page

Login URL:
  • Navigate to your organization's TimeMatrix URL
  • Bookmark the login page for quick access
  • Ensure you're using HTTPS for security
  • Verify the correct domain name
Browser Requirements:
  • Modern browsers (Chrome, Firefox, Safari, Edge)
  • JavaScript enabled
  • Cookies enabled for session management
  • Pop-up blockers configured appropriately

2Enter Credentials

Email Address:
  • Use your registered email address
  • Email addresses are case-insensitive
  • Must be validated by administrator
  • Check for typos if login fails
Password:
  • Passwords are case-sensitive
  • Check caps lock status
  • Use "Show Password" option if available
  • Contact admin for password reset if needed
Security Notice: Never share your login credentials. If you suspect your account is compromised, change your password immediately.

3Login Options

Remember Me

Stay logged in on trusted devices for convenience

Forgot Password

Self-service password reset via email

Need Help

Contact support for account issues

Single Sign-On (SSO) Authentication

Enterprise authentication through your organization's identity provider.

1SSO Provider Integration

Supported Providers:
  • Microsoft Azure Active Directory
  • Google Workspace
  • Okta
  • SAML 2.0 compatible providers
Benefits:
  • Single login for all company applications
  • Enhanced security with MFA
  • Centralized user management
  • Automatic password policy enforcement

2SSO Login Process

  1. Click "Sign in with SSO" button on login page
  2. Enter your organization's domain or identifier
  3. Redirected to your organization's login page
  4. Authenticate using your corporate credentials
  5. Complete any additional security requirements (MFA)
  6. Automatically returned to TimeMatrix dashboard
Pro Tip: If you're already logged into your corporate network, SSO may log you in automatically without additional prompts.

Mobile Access

Access TimeMatrix from mobile devices with optimized interfaces and touch-friendly controls.

1Mobile Browser Access

Browser Compatibility:
  • Safari on iOS devices
  • Chrome on Android devices
  • Chrome on iOS devices
  • Firefox mobile browsers
Mobile Features:
  • Responsive design adapts to screen size
  • Touch-optimized interface elements
  • Swipe gestures for navigation
  • Offline capability for critical functions

2Mobile App (iOS)

App Features:
  • Native iOS interface
  • Push notifications
  • Biometric authentication (Face ID/Touch ID)
  • Offline data synchronization
Installation:
  • Download from App Store
  • Enter your organization's server URL
  • Login with same credentials
  • Enable biometric login for convenience

Password Security

Protect your account with strong passwords and follow security best practices.

Strong Password Requirements
  • Minimum 8 characters length
  • Mix of uppercase and lowercase letters
  • Include numbers and special characters
  • Avoid common words or personal information
  • Don't reuse previous passwords
High Security
Password Reset Process
  1. Click "Forgot Password" on login page
  2. Enter your registered email address
  3. Check email for reset instructions
  4. Click the secure reset link
  5. Create new password meeting requirements
  6. Login with new credentials

Password Security Tips

Use a Password Manager

Tools like 1Password, LastPass, or Bitwarden generate and store secure passwords

Enable Two-Factor Authentication

Add an extra layer of security when available

Regular Password Updates

Change passwords every 90 days or when compromised

Profile Settings

Customize your TimeMatrix experience and manage personal account settings.

1Personal Information

Editable Fields:
  • Display name preferences
  • Contact information
  • Time zone settings
  • Language preferences
  • Notification preferences
System Managed:
  • Email address (admin managed)
  • User role and permissions
  • Job assignments
  • Account status
  • Creation date

2Application Preferences

Date & Time Format
  • MM/DD/YYYY vs DD/MM/YYYY
  • 12-hour vs 24-hour time
  • Time zone display
Dashboard Layout
  • Default landing page
  • Widget arrangements
  • Quick access shortcuts
Notification Settings
  • Email notifications
  • In-app alerts
  • Mobile push notifications

Login Troubleshooting

Common Issues
"Invalid Email or Password"
  • Verify email spelling and case
  • Check password case sensitivity
  • Try password reset if uncertain
  • Contact admin if account is locked
"Account Disabled"
  • Contact your system administrator
  • May be temporary suspension
  • Could be due to inactivity
  • Security policy enforcement
Quick Fixes
Browser Issues
  • Clear browser cache and cookies
  • Disable browser extensions
  • Try incognito/private mode
  • Update to latest browser version
Network Issues
  • Check internet connection
  • Try different network (mobile hotspot)
  • Contact IT about firewall settings
  • Verify VPN configuration if required

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